Garuda Indonesia (officially PT Garuda Indonesia (Persero) Tbk IDX: Ã, GIAA) is the national airline of Indonesia. Named after the sacred Hindu Garuda bird from the Indonesian national emblem, the airline is headquartered at Soekarno-Hatta International Airport in Tangerang, near Jakarta. On December 11, 2014, the airline was rated as a 5-star airline by Skytrax international airline review company. The airline was formerly known as Garuda Indonesian Airways .
Established in 1947 as KLM Interinsulair Bedrijf , the airline is now one of the world's leading airlines and the 20th member of SkyTeam's global airline alliance. It operates regularly scheduled services to a large number of destinations in Southeast Asia, East Asia, South Asia, Middle East, Australia and Europe from its main hubs in Jakarta, Soekarno-Hatta International Airport, and services to Australia and Asia from Ngurah Rai International Airport (Bali) and a large number of domestic flights from Sultan Hasanuddin International Airport (Makassar) and Kualanamu International Airport (Medan).
At its peak in the late 1980s through the mid-1990s, Garuda operated an extensive aviation network around the world, with regular scheduled services to Los Angeles, Paris, Rome, Fukuoka, Adelaide, Johannesburg, Cairo, and other cities in Europe. , Australia and Asia. In the late 1990s and early 2000s, a series of financial and operational difficulties struck the airline, including in-flight killing of a human rights activist, which caused it to drastically reduce services. In 2009, the airline embarked on a five-year modernization plan known as Quantum Leap, which revolutionized airline brands, livery, logos and uniforms, as well as more modern and updated aircraft and facilities. focus on international markets, and get airline awards like Airline Most, 5 Star Airline, and Cabin World Best Cabin.
It also operates a budget subsidiary of Citilink, which provides low cost airlines to several destinations in Indonesia and is separated in 2012.
Video Garuda Indonesia
Histori
Permulaan (1949-60-an)
Garuda Indonesia's earliest predecessor was KNILM, Royal Dutch Indies Airways, established in 1928 during the Dutch colonial period; Despite a similar name, it is not a subsidiary of the main Dutch operator KLM. KNILM was dissolved in 1947, and its assets were transferred to a new KLM subsidiary, KLM Interinsulair Bedrijf (KLM Interinsular Service), which was nationalized in December 1949.
The name "Garuda" comes from a Dutch poem written by a renowned Javanese scholar and poet Raden Mas Noto Soeroto; " Ik ben Garuda, Vishnoe vogel, die zijn vleugels uitslaat hoog boven uw eilanden ", which means "I Garuda, Vishnu's Bird, which spreads its wings high above the Islands". In Hindu mythology, Garuda is the name of Lord Vishnu mountain ( vahana ). The line was called by Sukarno during the Dutch-Indonesian Round Table Conference in The Hague, from 23 August to 2 November 1949.
In its current institutional form, Garuda Indonesia had its beginnings in the Indonesian independence war against the Dutch in the late 1940s, when Garuda flew a special transport with Douglas DC-3. The first aircraft was the DC-3 known as Seulawah (Aceh: "Golden Mountain", or from Shalawah Arabic, praise/worship) and purchased for 120,000 Malaya dollars, provided by the Acehnese (mainly local traders). The first commercial flight from Calcutta to Rangoon was made on January 26, 1949, using a DC-3 Dakota aircraft with the tail number "RI 001" and the name "Indonesian Airways".The January 26, 1949 is generally recognized as the airline's establishment date.
The second DC-3 service began operations in 1949, which flew its first flight on December 28, taking President Sukarno on a flight from Jakarta to Yogyakarta, the first flight made under the name "Garuda Indonesian Airways". Throughout the revolution, Garuda supports national interests, and often brings diplomats on its flight. The Burmese government assisted the airline significantly during its inception. The country's national airline, Union of Burma Airways, often hires one of the DC-3 airlines for its own flights. Thus, after the merger of Garuda's official association with KLM on March 31, 1950, the airline presented the Burmese government with DC-3 as a reward.
In the early and mid-1950s, the airline operated a fleet of 38 aircraft, including 22 DC-3, 8 Catalina fighter jets, and 8 Convair 240, and in 1956, the airline operated its first flight to Mecca on Convair aircraft, carrying 40 Jamaah Indonesia.
The airline's fleet continued to grow throughout the 1960s, during which time the airline continued its expansion. The company acquired three Lockheed L-188 Electras in 1961, which completed the Convair CV-240 fleet, before taking delivery of its first jet, Convair 990 Coronado, in 1963, allowing it to launch flights to Hong Kong.
In 1965, the airline received its first Douglas DC-8 shipment, and grew outside the Asian market focused on, from scheduled flights to Amsterdam and Frankfurt via Colombo, Bombay and Prague. Rome and Paris became the third and fourth destination of European airlines, with flights stop in Bombay and Cairo to refuel. The flight to the People's Republic of China began in the same year, with service to Canton through Phnom Penh, the first Indonesian airline to do so.
Sustainable growth (1970s-90s)
During the early 1970s, Garuda Indonesia received shipments of McDonnell Douglas DC-9 and Fokker F28 Fellowship for its short and medium-range operations. The airline went on to take delivery of 62 F28s, holding the title for F28's largest carrier in the world. In 1976, the airline received its first Douglas DC-10 delivery, providing the ability to carry more passengers and fly longer, and replace the DC-8 and Convair 990 fleet on flights in Asia and to Europe. DC-10 will become an integral part of Garuda's fleet for years to come, defeating the newer McDonnell Douglas MD-11, before this type finally retired in 2002. After that, in 1980, the airline received the first Boeing shipments. 747-200, completes the DC-10 on high-capacity or long-distance routes.
On June 21, 1982, Garuda became a customer of the launch of the Airbus A300B4-220FFCC, which was the first variant of the A300 capable of being operated by two pilots instead of three pilots. In 1984, nine of them were in service, complemented by 8 Douglas DC-10, 24 Douglas DC-9, 45 Fokker F-28s, and 6 Boeing 747-200s. In 1985 under Reyn Altin Johannes Lumenta, who has been CEO since 1984, Garuda made a controversial decision to recruit foreign brand consultant Landor Associates to create new logos, livery and brands for airlines, projects considered expensive and unnecessary in time. However, this step was then received applause as vital to Garuda Indonesia corporate reputation and identity as a national airline.
Under Lumenta, Garuda also increased the number of flight frequencies and destinations, reduced ticket prices and collaborated with Merpati Nusantara Airlines, introducing flexible tickets applicable to both Indonesian airlines.
In 1990, the airline took delivery of Douglas MD-11, which gradually replaced DC-10 on flights to Europe, and also allowed airlines to launch flights to Los Angeles via Honolulu. During this time, the airline operates a fleet of MD-11, DC-10, 747, Airbus A300 and the previously mentioned Boeing 737-400, operating it to destinations throughout Asia, Europe and North America. In 1994, the airline received delivery of its first Boeing 747-400 aircraft, which will become the mainstay of the fleet by 2015, operates haj flights and short-haul high-density routes, while the first Airbus A330-300 deliveries in 1996 enabled more flexibility for airlines, because it is more fuel efficient compared to three and four motorized jets. In the same year, the airline ordered six Boeing 777 aircraft, due to shipments in 2000, but a series of new challenges and difficulties will soon crash into the airline.
Difficult times (1996-2004)
The late 1990s and early 2000s would prove to be a tumultuous and difficult time for airlines; two separate accidents in Fukuoka in 1996 and Medan in 1997 added to the problems caused by the Asian financial crisis of 1997, resulting in a drastic reduction in operations, including the cessation of services to America and large-scale returns from European operations. Largely due to historical links with the Netherlands, Garuda continued to operate flights to Amsterdam, Frankfurt and London after the initial cuts, although airlines were also suspended on 28 October 2004. The situation is exacerbated by the terrorist attacks of 11 September 2001 in the US. , the Bali bombings, the 2004 Indian Ocean earthquake and tsunami, and the fear of SARS, all of which contributed to the decline in air travel and Indonesian tourism. As a result, previous orders for Boeing 777 were suspended, and so did orders for 18 Boeing 737-800s to replace the aging 737 Classic fleet. However, in 2005, the airline has largely recovered from the economic issues, exchange orders for six Boeing 777-200ER for 10 Boeing 787-8 Dreamliners in 2005, but operational problems will still exist.
Munir Murder (2004-06)
On 7 September 2004, the situation deteriorated when human rights activist Munir Said Thalib, traveling to Amsterdam via Singapore with Garuda Indonesia Flight 974, was killed by an unlicensed pilot Pollycarpus Priyanto, who slipped arsenic into his drink shortly before the second leg departure flights to Amsterdam. He reportedly felt unwell a few hours after his departure from Singapore, during which time he was examined by a doctor who happened to be on board, and moved into a business-class cabin to sleep. He died about two hours before his arrival to Amsterdam, sparking international controversy, during which time Priyanto, together with CEO Indra Setiawan and deputy Rohainil Aini, were all convicted of his murder, albeit allegedly under the command of the State of Indonesia. Intelligence Agency (BIN). The airline was found lax because it failed to make an emergency landing and was ordered to pay compensation to Munir's widow, but failed to do so.
European Prohibition (2007-09)
In June 2007, the European Union banned Garuda Indonesia, along with all other Indonesian airlines, from flying to European countries, following the fall of 200 flights earlier that year. With the support of the international aviation industry for all Indonesian airlines, the EU promised to review its ban and send a team of experts, led by European Commission Air Security Administrator Federico Grandini to Indonesia to consider the lifting of the ban. In August 2007, Indonesia's transport minister announced that the EU would lift its ban sometime in October, stating that the ban was linked to communication disruptions between the two parties and that discussions were taking place.
In November 2007, Garuda announced its intention to fly to Amsterdam from Jakarta and Denpasar on an Airbus A330 or Boeing 777 aircraft if the EU lifted its ban, however, on November 28, 2007, the EU stated that the safety reforms were a step in the right direction EU to consider lifting the ban, but it still does not meet EU aviation safety standards, and thus, does not lift its ban. The ban was lifted in July 2009, after which Garuda began evaluating services to Amsterdam and other European destinations, as well as the United States.
Progress after lifting the ban (2010-present)
Following the lifting of the EU ban on Garuda Indonesia and three other Indonesian airlines, the airline announced in July 2009 an aggressive five-year expansion plan known as Quantum Leap. The plan involves improving the image, including altering airline livery, staff uniforms and logos, and nearly doubling the size of its fleet from 62 to 116. The Quantum Leap also plans to increase its annual passenger figure to 27.6. million in the same period, up from 10.1 million at the launch of the program through upgrading of domestic and international destinations from 41 to 62. The route expansion includes Amsterdam, with a stopover in Dubai, in 2010. In 2014, Garuda flies to Amsterdam non - stops five times a week using Boeing 777-300ER with ongoing services to London, with a sixth weekly service to be added by the end of 2015. Other European and American cities such as Frankfurt, Paris, Rome, Madrid and Los Angeles are being considered for reopening.
As part of Quantum Leap , the airline refreshed its logo and redesigned icon icons in 2009, more than 20 years after the last update. New uniforms were introduced in 2010. In 2010, the airline placed firm orders for six additional Airbus A330s at Farnborough Airshow 2010, while it opened a new hub at Sultan Hasanuddin International Airport, Makassar, South Sulawesi to improve services to the eastern part. Indonesia on June 1, 2011, third after Jakarta and Denpasar
During this period, the airline also added additional frequencies to many of its international routes, including to Singapore, Bangkok, Beijing and Shanghai from Jakarta, while also increasing capacity to Denpasar-Seoul.
At the Paris Air Show 2011, Garuda Indonesia announced the order 25 Airbus A320 with option for 25 others. All 25 Airbus A320s will be used by their subsidiary, Citilink The previous orders for Boeing 787, made in 2005, are changed once again, due to the delay of entry of 787 to service, and Garuda chose to sign 10 Boeing 777-300ER instead, which will take delivery in 2013 for use on long-haul flights to Europe, and medium- long haul in Asia, such as to Japan, China, Singapore and Saudi Arabia, as well as short-haul domestic routes between Jakarta and Denpasar.
The airline made its debut on the Indonesia Stock Exchange in February 2011, with the Indonesian government retaining most of its shares. PT Trans Airways bought 10.9 percent of Garuda Indonesia's shares of IPO shares from the guarantor on April 27, 2012. The transaction is worth Rp 1.53 trillion ($ 166.8 million).
By the end of 2014, the airline becomes one of seven airlines to earn a prestigious 5 star rating from Skytrax, marking the end of the 5-year Quantum Leap program. Following this announcement, Emirsyah Satar, who has been CEO for the past nine years, announced his retirement and retirement, and promoted former Citilink chief Arif Wibowo as his successor.
After Wibowo's promotion, he embarked on a "Quick Wins" cost-cutting drive to reduce losses while increasing revenues through various measures, including canceling unfavorable routes and improving staff efficiency. Nevertheless, Wibowo remains committed to continue the international expansion of the airline, especially market conditions, such as the weakening of the rupiah, improving. This was reaffirmed after the airline's announcement of its intention to order 90 new aircraft, from Boeing and Airbus, for $ 20 billion at list prices at the Paris Air Show 2015.
Maps Garuda Indonesia
Corporate issues and identity
President and CEO
Branding and livery
Since its establishment, Garuda Indonesia has changed its branding and liverynya several times. During its early years, the Garuda color scheme was a simple "Indonesian Airways" logotype with blue lines and Indonesian flags. In the 1960s, Garuda introduced a red and white color scheme in accordance with Indonesia's national identity and the Indonesian flag. Also in this period "Garuda Indonesian Airways" introduces the bird logo: a triangular-like eagle with a red and white shield. The logo was painted on the vertical stabilizer Garuda fleet from 1961 to 1969. In 1970, a logotype with a unique font replaces the eagle Garuda triangle as a corporate identity, along with a new color scheme that consists of a "hockey stick" red and orange "The line ran along the plane windows and vertical stabilizers.These debts were used from 1969 to 1985.
In 1985, Garuda underwent a complete brand change, changing its name to "Garuda Indonesia" along with color schemes, logos and logotype. The new branding and livery was created by Landor Associates who also created a new iconic bird logo: a Garuda symbol with five curved lines forming its wings. The color scheme is completely transformed into deep blue and deep aqua, said to be inspired by the nature of Indonesia dominated by greenery and tropical seas when viewed from the air. The nationalist red and white color scheme is no longer in use.
In 2009, a new branding initiative was launched through a new image, developed once again by Landor Associates brand consultant, a new round of ideas called "natural wings". Since then, Garuda has replaced the old logo painted on the vertical stabilizer of its fleet with a new "natural wing" with blue and aqua shades. The graphics of "natural wings" are inspired by the wings of tropical birds as well as wave ripples on the water. The iconic bird symbol designed by Landor 24 years earlier is still preserved as the Garuda Indonesia logo, with minor changes, while the logo type now uses the Myriad Pro font. The new look is expected to "Capture the Spirit of Hospitality and Professionalism Indonesia".
To celebrate its 62 years of service on January 26, 2011, Garuda Indonesia painted two of the Boeing 737-800 aircraft with retro caries used in the 1960s and 1970s.
For the company slogan, there are several slogans that were used in the past:
- Garuda Indonesia, Now Better (Now Better)
- Garuda Indonesia, Permata Nusantara (Jewel of The Archipelago)
- Garuda Indonesia, Nusantara Bangsa (The Nation Archipelago)
- Garuda Indonesia, Proud of You (Proud of You Together)
The current slogan is:
- Garuda Indonesia, Indonesian Airline
Head Office
Garuda Indonesia has its headquarters at Soekarno-Hatta International Airport in Tangerang, Banten, Indonesia, near Cengkareng and near Jakarta. The head office is Garuda Indonesia Management Building, located within Garuda Indonesia City Center. The 17,000 square meter (180,000 sq ft) headquarters facility is located on a 5 hectare (12 hectare) plot. In 2009, the headquarters housed the management of Garuda and approximately 1,000 employees from various units. Indonesian President Susilo Bambang Yudhoyono opened Garuda's current headquarters in 2009. The previous head office is located in central Jakarta, Central Jakarta.
Privatization
Garuda Indonesia has announced that its subsidiary GMF AeroAsia will be listed on the Indonesia Stock Exchange in 2008. However, due to the financial crisis in 2008, GMF suspended the IPO until 2009. The Ministry of State-Owned Enterprises (Ministry of State-Owned Enterprises) has also announced plans to privatize Garuda, which opens the possibility to offer its shares publicly. Garuda Indonesia aims to register on February 11, 2011, for an Initial Public Offering. The Indonesian government has confirmed Garuda Indonesia's IPO price of Rp.750 per share and also cut the offer size to 6.3 billion shares from just the previously planned 9.362 billion.
Subsidiaries
The subsidiaries of Garuda Indonesia include:
Destination
Garuda Indonesia operates flights to 133 destinations in 14 countries, with around 500 departures daily from its centers in Jakarta, Denpasar, Medan and Makassar. The airline serves the 3 continents of Asia, Australia and Europe with a fleet of 140 aircraft, to destinations such as Singapore, Shanghai, Tokyo, Amsterdam and London, and despite rapidly expanding the route network since Quantum Leap Starting 2009, it still has not flown to several major cities, such as Manila and Ho Chi Minh City, and although airlines repeatedly declared their intention to fly to Manila, a period has not yet been granted.
On October 13, 2009, the airline announced it would resume flights to Europe for the first time after the removal of E.U. black list. It started flights between Jakarta and Amsterdam in June 2010, initially with a refueling stop in Dubai. On December 2, 2012, after agreeing a codeshare agreement with Etihad Airways, the airline changed the refueling stop to Abu Dhabi. After delivering the Boeing 777-300ER aircraft in 2013, the airline eliminated the Abu Dhabi refueling stop, and started a non-stop service to Amsterdam, as the longest airline operated by the airline, and consequently ended the flight to Abu Dhabi, leaving Etihad as the sole operator between Jakarta and Abu Dhabi. On September 8 that year, the airline extended its flights in Amsterdam with ongoing services to London Gatwick.
In 2011, Garuda flew 17.1 million passengers up 39% from a year earlier, while total revenue jumped 38% to Rp27.1 trillion ($ 2.95 billion). The composition of passengers on domestic routes and international routes is 81% compared to 19% respectively.
On March 31, 2016, Garuda Indonesia inaugurated its first flight from Singapore Changi Airport to London Heathrow, using the Boeing 777-300ER.
In mid 2016, Garuda announced its intention to continue service to Mumbai from Jakarta. The service is open on December 12, 2016 via Bangkok using Boeing 737-800 NG.
On September 12, 2016, Garuda Indonesia announced its intention to continue service to Los Angeles via Tokyo-Narita using Boeing 777-300ER from Jakarta after the Federal Aviation Administration (FAA) ranked Category 1 to Indonesia. It is scheduled to begin in November 2017. The last time Los Angeles served was in 1997. By 2018, however, the plan still needs to be realized.
In February 2017, Garuda Indonesia announced that the airline will continue flights to Dubai and Moscow using wide-bodied Airbus A330-200 aircraft. The flight is scheduled to continue in 2018.
Codesharing has enabled Garuda Indonesia to expand its services to Western Europe and the Middle East. In 2009, Garuda Indonesia expressed interest in joining the SkyTeam airline alliance, which will make it the second airline in Southeast Asia to join after Vietnam Airlines. Membership will open SkyTeam network to Indonesia, Australia and New Zealand market, which has no connectivity. In December 2009, three members of SkyTeam - Korean Air, KLM and Delta Air Lines (China Airlines joined as the fourth member to support Garuda after the inclusion of SkyTeam 2011) - committed to supporting Garuda Indonesia to join SkyTeam. This makes Garuda Indonesia eligible to apply for membership in the alliance. On November 23, 2010, Garuda Indonesia signed an agreement to join SkyTeam. The airline became the 20th member of the alliance on March 5, 2014.
- On June 19, 2007, Garuda Indonesia and Hainan Airlines began codesharing in an effort to strengthen the marketing positions of both airlines in Indonesia and the People's Republic of China. Under this agreement, Garuda Indonesia will become an operating partner on the Jakarta-Beijing service (vv), flying five times a week using the new A330-200.
- The interline agreement between Garuda Indonesia and the Australian Virgin Blue airline was confirmed in November 2007. This facilitates travel for passengers connecting from Virgin Australia's domestic flights to Garuda Indonesia international services departing either from Sydney, Melbourne or Perth.
- In June 2008, it was announced that Garuda Indonesia will improve services between Australia and Bali. Starting June 25, Garuda Indonesia added an extra flight between Darwin and Denpasar, bringing the total number of services to three per week. In addition, the fourth flight from Melbourne to Denpasar begins on July 22. On September 2, another additional service departs from Melbourne to bring the number of flights per week to five, and the sixth flight left from Sydney. This extra capacity in response to the growing number of Australians traveling to Bali in the first quarter of 2008 marks the rise of Bali tourism, which was hit hard by the 2002 and 2005 Bali bombings.
- In August 2008, a codeshare agreement between Singapore Airlines and airlines on the route between Singapore and Denpasar was established. Singapore Airlines is the operating operator.
- The partnership agreement with Etihad Airways was announced on October 16, 2012. The partnership includes a codeshare agreement for a total of 36 flights between two airlines; subject to the Government Regulation. The Frequent Flyer Reciprocal program is also part of the agreement, allowing passengers to earn miles flying both Garuda Indonesia and Etihad Airways. Garuda Indonesia then shifted its operations in Dubai to Abu Dhabi to complete the agreement.
- During the APEC Summit on October 7, 2013, a codeshare agreement between Garuda Indonesia and Aeromà © à © xico was announced, allowing passengers to travel from Jakarta to Mexico City via Tokyo and vice versa. Under the codeshare agreement, Aeromexico will place its flight number on Garuda Indonesia Jakarta-Tokyo flight while Garuda Indonesia will place its flight number on Aeromexico's Tokyo-Mexico City flight.
- On November 19, 2013, codeshare agreement was announced between Garuda Indonesia and Jet Airways from India. Under the codeshare agreement, Jet Airways will place its flight number on Garuda Indonesia flights between Jakarta and Singapore while Garuda Indonesia will place its flight number on Jet Airways flights between Singapore and Mumbai, Delhi and Chennai. The two airlines also announce the partnership of the Frequent Flyer program, which allows passengers to earn miles flying both Garuda Indonesia and Jet Airways.
- On December 19, 2013, Garuda Indonesia and All Nippon Airways of Japan announced a partnership agreement covering codeshare flights as well as a reciprocal Frequent Flyer program. Under the codeshare agreement, ANA passengers arriving in Jakarta will be able to transfer to 10 destinations in Indonesia on Garuda Indonesia flights, while Garuda Indonesia passengers arriving in Tokyo or Osaka will be able to transfer to 11 destinations in Japan on ANA flights.
Garuda Indonesia codeshares with the following airlines:
Explore and Explore-jet sub-brands
As the flag operator of Indonesia, Garuda Indonesia tries to connect many parts of Indonesia to support the government's "Interconnection Indonesia" program. However, there are many small and remote airports that can not be reached by the Garuda Indonesia Boeing 737-800 fleet. This is due to the lack of airport infrastructure in smaller cities and remote areas, such as an inadequate runway base that is mostly less than 1,600 meters.
In line with the Quantum Leap plan, Garuda Indonesia ordered the new Bombardier CRJ1000 and ATR 72 to reach smaller airports from Garuda hubs such as Ngurah Rai International Airport, Sultan Hasanuddin International Airport and Kualanamu International Airport. On November 25, 2013, Garuda Indonesia has launched a new sub-brand "Explore" and "Explore-jet", to serve the pioneer pathways traditionally served by other airlines - active) Merpati Nusantara Airlines and its competitor Wings Air.
SkyTeam
On March 5, 2014, Garuda Indonesia officially joined the SkyTeam alliance and became the 20th member. The entry of Garuda Indonesia adds 40 new destinations to SkyTeam's global network and strengthens the presence of alliances in Southeast Asia and Australia. To commemorate the event, the airline repainted Airbus A330-300 (PK-GPF) Boeing 737-800 (PK-GMH), Boeing 777-300ER (PK-GII) and Bombardier CRJ1000 NextGen (PK-GRA) Gray "SkyTeam". With the arrival of Garuda Indonesia to SkyTeam, various facilities are provided including SkyPriority, as well as changing the current frequent flyer membership to GarudaMiles. In addition, Garuda is connected with 140 new destinations and also cooperates with major airlines of the world, such as KLM, Air France, Delta Air Lines, Aeroflot, China Airlines, Korean Air, Aeromà ©  © xico and Saudia, and XiamenAir.
Fleet
Current fleet
All Garuda Indonesia aircraft are managed by GMF AeroAsia. Boeing's customer code for Garuda Indonesia is U3, which appears in the appointment of their aircraft as a suffix, such as 737-8U3 and 777-3U3ER.
The airline is using Boeing 777-300ER on medium-haul routes with high density and long distance. The Airbus A330 fleet is mainly used on most medium-haul routes from Jakarta and Denpasar, as well as for Umrah and Hajj flights. Boeing 737-800 is used on most domestic and regional routes. Meanwhile, Bombardier CRJ1000 NextGen is used to fly to airports that are unable to handle the newer 737-800, replacing the Boeing 737 Classic. Turbo ATR 72-600 enters service by the end of 2013, serving new inter-island routes to airports in eastern Indonesia that can not handle jet planes
Of 73 aircraft in the 737NG fleet, Garuda plans to stop the three oldest ships, which exceed the age of 16 (the rest of the fleet is eight years or younger, in May 2018). At the Paris Air Show in 2015, Garuda Indonesia signed a Letter of Intent (LoI) to buy 90 new aircraft from Boeing and Airbus (30 737 MAX 8, 30 A350-900 XWB, 30 787-9 Dreamliner) worth $ 20 billion on the list the price of Garuda has also signed LOI for 14 Airbus A330-900neo aircraft (including 7 conversions from existing A330-300 orders) first reported during the Singapore Airshow, confirming order on April 19, 2016.
On October 5, 2017, Garuda operated their last service after PK-GSH landed in Makassar from Madinah as Garuda Indonesia Flight 1444, returning Haj flight. Then transported to Jakarta the next day to retire. In March 2018, Garuda Indonesia's fleet consisted of the following aircraft:
a: PK-GPA, C-G
b: PK-GPR, T-Y
c: PK-GPZ, GHA, C-D
d: PK-GIF-G
e: PK-GIA, C-E, H-K
Armada bersejarah
Layanan
Garuda Indonesia is a full-service airline featuring economy class, business, and first class. The airline began introducing new premium products and services with the arrival of Airbus A330-200 and Boeing 737-800 aircraft. First-class cabins are introduced in 2013 on Boeing 777-300ER boards with Wi-Fi and telecom services in them.
Cabin
First Class
The first class is available on two Boeing 777-300ER aircraft, featuring eight suites arranged in 1-2-1 configurations. The first class chairs are suites, with sliding doors for extra privacy. They feature a 24 "AVOD screen and a converted bed seat, as well as a touch screen seat controller.There are in-flight chefs to meet passenger needs.Lighters can use in-flight Wi-Fi connectivity at no additional cost, have a seat pitch 82 inch and 22 inch wide seats.
This product was originally available on all Boeing 777-300ER aircraft, but it was decided that the last four aircraft will be delivered in a two-class configuration. By 2017, four more planes are fitted to a two-class configuration, leaving only two planes featuring First Class.
Executive Class
Executive Class, Garuda's business class product, is available on all aircraft except ATR 72-600, Bombardier CRJ1000, and six older A330-300s. The new Executive Class cabin on Boeing 777-300ER aircraft belonging to Garuda is equipped with EADS Sogerma bed chairs arranged in a staggered 1-2-1 configuration; allows direct passage to all passengers. This seat has a 74 "pitch pitch, AVOD 15" screen, USB port, laptop power supply in the seat, and personal reading lamp.
Four new A330-300s, delivered from 2016 onwards, feature B/E Super Diamond business seats, featuring access to all aisles, in staggered 1-2-1 configurations, 180 degrees of recline, more storage space , new 16-inch entertainment screen, and touch screen control seats, along with the latest Panasonic eX3 inflight entertainment system.
On-board other Airbus A330, Executive Class cabins have fully flat beds in all-200s and seven -300s (shipped between 2013 and 2015). However, there is no Executive Class seat on top of the older A330-300 aircraft. The flat bed seats have fully flat beds of up to 74 "pitch seats.The seats are equipped with a personal In-Flight AVOD (IFE) Entertainment System, USB port, laptop in-seat power supply and private reading light. configured in configuration 2-2-2.
Garuda Boeing 737-800 aircraft is also equipped with Executive Class products with 42 "seats on field 2-2, equipped with a laptop power supply on the seat, a personal 9 inch touch screen & handset activated AVOD In Flight Entertainment, and personal reading lamp.
A variety of hot and cold drinks are available, along with snacks and/or food, depending on the length of the flight. Wine and beer are also offered on international flights.
Economy Class
Economy Class seats are available on all aircraft. The seat configuration is 2-2 on the ATR72 and CRJ1000, 3-3 on the 737, 2-4-2 on the A330 as well as 3-3-3 on the 777. The seat width ranges from 17 inches onboard, all 737, ATR72 and CRJ1000, to more of 18 inches onboard A330 and 777. Seat pitch is 30 inches on ATR 72 and Bombardier CRJ1000 aircraft, 31-32 inches on 737, 32-33 inch onboard 777, and 33-34 inch onboard A330.
In-room seating entertainment is offered on all 737s (except the PK-GEx series) and all A330 and 777. With the exception of four new A330 aircraft (featuring 11.1-inch touch screen), each seat has a 9-seat rear-facing touchscreen.
In-flight entertainment
In-Flight Entertainment (IFE) is available on most Garuda Indonesia aircraft: all A330s, all 777 and all but three 737-800s.
Garuda Boeing 777-300ER aircraft, Airbus A330, and newer Boeing 737-800 aircraft are equipped with On-Air Entertainment's In-Flight Audio In-Room video entertainment. Economy class on this plane has a 9-inch LCD touch screen, while Executive Class comes with 9-inch, 11-inch and 15-inch touchscreen LCDs on Garuda's Boeing 737-800, older Airbus A330-200, and all the remaining Airbus A330 and 777 series. In the Executive Class on the Airbus A330-300 and the newer A330-200 aircraft, the screen is located on the back of the seat or on the back of the barrier, while on the older Airbus A330-200 and Boeing 737-800, the screen is kept on the back hand. In Economy Class, they are in the back seat.
Garuda introduced a new IFE system on four A330-300 aircraft. It comes with 11-inch touch screen in Economics with touchpad controller, and a 16-inch touch screen in Business with a 4.7-inch touchscreen remote. Newspapers and magazines are provided for all passengers on all flights. 6 international television channels are available on Boeing 777-300ER aircraft.
Immigration On-Board (IOB)
Immigration on Board (IoB) is a special service made by Garuda Indonesia to provide more convenience for passengers traveling to Indonesia. With this service, in collaboration with the Directorate General of Immigration, an institution under the Indonesian Ministry of Justice and Human Rights, Garuda Indonesia passengers on certain long-distance flights can complete their immigration process on board before landing and landing.
By utilizing this service, Garuda Indonesia passengers do not have to queue at immigration counter when arriving at Ngurah Rai International Airport in Denpasar or Soekarno-Hatta International Airport in Jakarta. This service was discontinued in September 2014.
Ticketing
24-hour call center in Jakarta is available for local customer access where payment can be made by credit card, internet/mobile banking or transfer via ATM. Recent online bookings from their website are also possible with payments made online by credit card from certain countries.
In April 2011, Garuda Indonesia announced plans to expand its online sales. Garuda Indonesia has been working with Visa and MasterCard to develop an online credit card payment system, enabling customers to use PayPal. Debit card payment can be processed with Bank Mandiri, BCA or BII.
Frequent flyer program
Garuda Frequent Flyer, Garuda Indonesia frequent flyer program launched in September 1999. In 2005, Garuda Indonesia re-launched Garuda Frequent Flyer (GFF) with new look, benefits and services. The new program enables its members to earn miles on domestic and international flights and has four membership tiers covering GFF Junior, Blue, Silver, Gold and Platinum status levels. Since June 2011, Garuda Indonesia launched frequent flyer program along with Korean Air. Members of the Garuda Frequent Flyer (GFF) program and Korean Air's SkyPass program will benefit from this partnership by gaining mileage for both Korean Air and Garuda flights or Garuda-Korea Air share codes.
Starting March 27, 2014, due to join SkyTeam, Garuda Indonesia announced that Garuda Frequent Flyer was renamed GarudaMiles. Currently, GFF Gold and Platinum members whose membership expires in February, are sending their new card under GarudaMiles, with other GFF members coming soon. Prior to joining SkyTeam, GFF members can earn/redeem their miles with (other than Garuda & Citilink) Korean Air, Etihad Airways, Air France-KLM (Flying Blue), and Jet Airways. They also operate another Flying Blue Frequent Flyer since 2015.
Lounge
Executive Classroom
Garuda Executive Lounge is open for passengers traveling in the Executive Class, as well as those holding Garuda Frequent Flyer Gold or Platinum cards. Beginning in 2011, passengers with an Executive Card Plus card or Garuda Indonesia Citibank credit card will no longer gain access to the lounge. Lounges is located at Soekarno-Hatta International Airport and throughout Indonesia, offering food and beverage, wireless internet, bathroom, meeting room and business services.
First Classroom
Garuda Indonesia First Class Lounge is located only at Soekarno-Hatta International Airport. The lounge facilities include favorite reading materials, small library, cigar room, kitchen, prayer room (Musholla), children's room, handicapped toilet, shower and piano playing. The lounge also provides food and beverage options.
Sponsor
Garuda Indonesia is the official sponsor of the Asian Games Southeast Asia 2011 and Asian Games 2018. Garuda Indonesia also supports the "Wonderful Indonesia" tourism campaign by placing the "Wonderful Indonesia" logo in their promotional materials as well as in the hull of their fleet.
In July 2012, Garuda Indonesia signed a 3-year sponsorship agreement with Premier League club Liverpool FC. The agreement grants Garuda Indonesia the right to become the Official Partner of Liverpool Football Club and Official Global Airlines Partner of Liverpool Football Club. In addition, a six-minute video ad from Garuda Indonesia will be broadcast during the match held at Liverpool FC's Anfield for the 2012-2014 season.
Awards
In 2010, the Asia-Pacific Aviation Center (CAPA) named Garuda Indonesia as a leading quality service carrier in Asia. Skytrax is awarded to the world's most rising airline by 2012. This is the beginning of a series of awards that recognize the success of the Quantum Leap airline program. Roy Morgan's survey was named Garuda Indonesia as the Best International Airline that surpassed several leading airlines, such as: Singapore Airlines, Emirates and Air New Zealand with 91% of respondents rated 'very satisfied'. The airline earned Platinum Level recognition from the League of American Communications Professionals (LACP) in its annual report. In July 2012, Garuda Indonesia was recognized as the Best Regional Airline in the World through the review and assessment of global airlines, Skytrax.
In 2013, Skytrax awarded Garuda Indonesia the world's best economy class for its services and products at the Paris Airshow 2013. For the first time, Garuda Indonesia is ranked 8th in Skytrax "10 Best Airline in the World". During the "Passenger Choice Award 2013" held in September 2013 in Anaheim, California, hosted by the "Air Traffic Passenger Experience Association (APEX)", Garuda Indonesia is distinguished as "Best in the Region: Asia and Australasia".
In July 2014, Skytrax awarded "Indonesia Best Staff of the World" in Garuda Indonesia. The award is based on a global customer satisfaction survey conducted on 18 million passengers between the period of August 2013 and May 2014. Class One recently launched, the Boeing 777-300ER, ranked 9th best world-class, 6 in the world of first-class seats, and the world's first-class first-class comfort kit by Skytrax in 2014. Overall, Garuda Indonesia ranks 7th in Skytrax 2014 "Best Airline Award", upgrading from 8th position in 2013.
In September 2014, the APEX (Airline Passenger Experience Association) awarded Garuda Indonesia as "The Best Airline in Asia & Australia" at the 2014 Passenger Choice Awards; along with Cathay Pacific, EVA Air, Korean Air and Singapore Airlines. In the same month, Garuda Indonesia also received a Gold Award from the Asia Pacific Travel Association (PATA), for its on-board immigration service (IOB) and the quality of their services and this is referred to as "Garuda Indonesia Experience".
In December 2014, Garuda Indonesia was awarded as "5-Star Airline" by Skytrax; along with Singapore Airlines, Cathay Pacific, Qatar Airways, Hainan Airlines, Asiana Airlines and All Nippon Airways.
In June 2015, Garuda Indonesia was awarded the "World's Best Cabin Crew" by Skytrax for the second time.
In July 2016, Garuda Indonesia was awarded the "Best World of Crews" award by Skytrax for the third year in a row.
In August 2016, the airline was awarded by Skytrax as "The Most Loved Airline", with an 85% customer satisfaction score.
In June 2017, Garuda Indonesia was awarded the "World's Best Body of Cups" by Skytrax for the fourth year in a row.
In November 2017, Garuda Indonesia was recognized as "The 8th World's Best Airlines for Business Travel" by CEOWORLD magazine.
For much of modern Indonesian history, Garuda Indonesia has dominated Indonesia's air travel market. However, starting in 2000, Lion Air began to grow and become a serious rival in domestic air travel in Indonesia. By mid 2015 Lion Air controlled domestic air travel market share of 41.6 percent while Garuda Indonesia was in second position with a share of 23.5 percent. Sriwijaya Air ranks third with a 10.4 percent market share, followed by Garuda's low-cost subsidiary Citilink (8.9 percent) and Lion Air Wings Air (4.7 percent) regional airline service. Indonesia AirAsia, Malaysia's budget airline unit, has a 4.4 percent market share.
Overall, Indonesia's domestic air travel business is highly controlled by two groups; Lion Air Group and Garuda Indonesia group. In mid 2015, Lion Air group accounted for 43.17 percent market share, while Garuda Indonesia group has a market share of 37.08 percent.
Media related to Garuda Indonesia on Wikimedia Commons
- Official website (in Indonesian) (in Japanese) (in English) in Dutch) (in Chinese)
- Official website (1996-1997)
- Garuda 2012 Annual Report
- Color of Garuda Indonesia Magazine
Source of the article : Wikipedia
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